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FAQs - Frequently Asked Questions

FAQ's

Returns/Exchanges

How do I return my order?

Full details on how to return your order are here: http://www.brandattic.com/returns

 How do I create a returns label?

We currently don’t supply returns labels within our parcels, however we do still offer free returns and you can print a free returns label right here: http://www.royalmail.com/track-my-return/create/147

What is your returns policy?

You can return any unwanted goods to us within 21 days of receipt. Goods must be returned unused with the original packaging and all tags intact.

Simply complete the returns slip on your delivery note and tell us the reason for the return and whether you would like an exchange or refund. If you have mislaid your delivery note you can attach a letter detailing your order number, contact details and information regarding your reason for the return. 

When will I get my refund/exchange?

Please allow up to 10 working days from the day of returning your order to us for either a refund or exchange to be received. 

 

Delivery

I chose standard delivery, how long will my order take?

Standard delivery is approximately 3-5 working days from the day of dispatch (this doesn’t include weekends or bank holidays). This is an estimated time from Royal Mail and may take longer during busy periods.

I ordered using next day delivery but it hasn’t arrived, where is my order?

Our cut off time for next day is 5pm, any orders placed after this time are processed the following working morning and will be delivered the working day after (this doesn’t include weekends or bank holidays). The cut off time to get orders in time for the weekend is 5pm on Thursdays. If you placed your order before 5pm Monday-Thursday but haven’t received it please contact customerservice@brandattic.com

Where is my order?

If your order has not arrived by the estimated delivery date we’re here to help, but it's worth checking a few things before getting in touch.

Sign into your account or check your dispatch email to check we have the correct delivery information for your order and that all of your contact details are up to date. 

If you were not home to receive the delivery then the courier may have left the parcel with one of your neighbours or in a safe area on your property, such as in a porch or garden shed. In this event the courier will post a note through your door to tell you where the parcel is.

If you are unable to locate your parcel then please contact us and we’ll happily help.

Where do you ship to?

We ship to all over the world! If you are within the UK you can use our next day delivery service or standard delivery. If you are ordering from Ireland or anywhere else within the EU please choose European delivery, and for anywhere else outside of these areas please use international delivery.

 

Placing my order

Do I have to create an account to checkout?

No you don’t have to create an account to checkout, just enter your shipping and payment details. However it is definitely worth signing up and creating one for exclusive offers and to keep an eye on your order status!

Can I use more than one discount code?

Only one discount code is allowed per order. Discount codes can't be used in conjunction with any other promotion, offer or in addition to any other discount you may be entitled to (unless otherwise stated).

Why won’t my discount code work?

If you’re having trouble with your discount code it may be worth checking whether it is an expired offer or that you are entering it correctly. If you have already entered a discount code this may also be the reason as only one discount per order is permitted.

If you continue to experience issues with your discount code please get in touch at customerservice@brandattic.com

Can I place an order by telephone?

Unfortunately as we are unable to take payment over the phone so we are currently unable to accept telephone orders. 

Do you have a size guide?

As we stock a variety of brands each size guide will be different. These will be available on the site very soon, however in the meantime most product descriptions do include a length measurement. We also offer free returns if you are unhappy with the fit after receiving. 

Cards we accept, Mastercard, Visa, Maestro, American Express and we also take PayPal

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