You can return your order in adherence to our returns policy* by post to our warehouse within 21 days of receiving it.
Refunds are processed within 5 working days of the warehouse receiving them, however this may be longer during busier periods.
We now offer free UK Collect Plus returns. Your return postage label will be included in your invoice order confirmation.
The address for returns is:
Advanced Supply Chain
Goods must be returned unused with the original packaging and all tags intact.
Please note - If you would prefer to use an alternative returns service, unfortunately we cannot cover the cost of this.
Please return any unwanted goods to us within 21 days of receipt in the condition in which they were received. Garment labels must still be attached and clothing must be unworn, footwear unused; the exceptions being faulty or damaged goods. We do not accept returns on underwear, and swimwear must still have the plastic hygiene strip intact.
Simply complete the returns slip on your delivery note and tell us the reason for the return. If you have mislaid your delivery note you can attach a letter detailing your order number, contact details and information regarding your reason for the return.
Please note: if you wish to obtain a refund for any products purchased using a ‘Buy One Get One Free’ or ‘Buy One Get One Half Price’ offer, both items must be returned to us within 21 days of notifying us that you wish to cancel. A deduction will be made from the refund amount if both items are not returned.
Important - We will not accept or refund returns that are received back to us outside of the returns window. Any returns received after 21 days will not be refunded, and we do not have the facility to return these back to you. Please consider dates when making a return.
Unfortunately we are unable to offer free returns for international orders at this time and are unable to cover this cost unless your item is faulty; in which case please contact customer care and they can assist you with this. We recommend sending any returns back to us via a tracked service and obtaining proof of postage as we cannot offer compensation on items that get lost in transit before reaching us.
If you have any further questions you can contact our customer care team at email@example.com